CHANNILLO

Frequently Asked Questions:

General:

What is Channillo?
What is a series?

For Readers:

What is a Channillo membership?
How does purchasing a Channillo membership help support writers?
Where on the site can I find series to subscribe to?
What if I subscribe to a series and then decide I don't like it? Can I choose another series instead?
When will my card be charged?
How do I cancel or change my membership?
Does Channillo offer refunds?
Do you sell gift codes for Channillo memberships?
How do I redeem a Channillo gift code?
Can I purchase a gift membership for myself?
What is 'Channillo for Charity'?

For Writers:

Basic Info, Guidelines, & Rules:

Why should I consider publishing my work on Channillo?
What are the basic rules for what is and is not allowed to be published on Channillo?
Do I retain ownership of work that I publish on Channillo?
How long can a series last?
How frequently will I need to publish new work?
Can I publish work that is also available on my blog?
Can I release a series of book chapters for a book that I've already published?
Why can't I publish work in languages other than English?
Can I use a pseudonym or pen name?
Can my series contain adult content?
Will Channillo edit my series?
Will Channillo provide a series cover image?
Are writers required to have a Channillo membership?

Applying For A Series:

How do I apply for a series?
Do I have to be a professional writer to apply for a series?
Can I still apply for a series if I'm not a U.S. citizen?
Can I apply for more than one series?
Can I apply for a children's book series?
How do I apply for a series rerun?
What if my series gets accepted but I can't work on it right away?

Updating & Managing Your Series:

What are the cover image requirements?
What happens if I don't update my series as often as I promised?
Can I can cancel my series and have it removed from the site?
My series is now complete and I will not be releasing any new material. Now what?
Are there any word count minimums or maximums?
Why is my first installment available for free?
Why are my chapters being split into parts?
I really hate that my chapters are being split into parts, is there a way to get around this?
What does the 'Status' displayed for my series mean and how can I change it?
When can readers subscribe to my series?
Where can readers find my series on the site?
Why isn't my series showing up in the Discover section?
What can I do to increase the chances that my series gets selected to be featured in the Discover section?
What can I do to increase my chances of being a featured author?

Writer Payments:

How much do writers get paid?
How often do writers get paid?
How are writers paid?
How do payments work if I have more than one series?
Is Channillo a way for a writer to get rich quick?
What if I'm not interested in earning money from my series?
Why do I have to submit tax information to receive payments from Channillo?
Do I still need to submit tax information if I am not a resident of the United States?
Do I need to submit tax information if my earnings are being donated directly to charity?
What happens to a writer's unpaid earnings if a series is cancelled and/or removed from the site?

General:

What is Channillo?

Channillo is a digital publishing platform for serialized literature including fiction books, short stories, essays, columns, journal entries, & poetry. Since our launch in 2015, hundreds of writers from around the world have joined Channillo to publish their work. Purchasing a Channillo membership allows readers to subscribe to a certain number of series of their choice. Writers are paid based on the number of subscribers to their series.

What is a series?

A Channillo series is a collection of related (or similar) work released on a regular basis over an extended period of time. Series categories include fiction books, short stories, essays, columns, journal entries, & poetry.

For Readers:

What is a Channillo membership?

A Channillo membership is a subscription plan that allows you to subscribe to a certain number of Channillo series at a time. There are currently three different membership plan types available. A Bronze Plan allows you to subscribe to any 1-10 series of your choice and costs $4.99/month. A Gold Plan allows you to subscribe to any 10-25 series of your choice and costs $9.99/month. A Platinum Plan allows you to subscribe to an unlimited number of series and costs $19.99/month. Membership plans can be purchased here.

How does purchasing a Channillo membership help support writers?

Channillo distributes 80% of subscription revenue (after payment processing fees) to the writers. The amount each individual series earns is determined by the number of members subscribed to that series. Each time you subscribe to a series you are directly supporting the writer of that series.

Note: Instead of receiving payments, writers may also choose to have their earnings donated directly to a charity of their choice. Please visit the Channillo for Charity page if you would like to learn more about this program.

Where on the site can I find series to subscribe to?

You can search for series by title or author via the Search page. You can view a list of all current ongoing and completed series by category on the Series List page. You can browse featured series by category in the Discover section. Finally, you can flip through personalized recommendations on your Recommendations page.

What if I subscribe to a series and then decide I don't like it? Can I choose another series instead?

Yes, members are allowed to unsubscribe from a series at any time. However, if you unsubscribe from a series you must wait 90 days before you are allowed to resubscribe to that series.

When will my card be charged?

When you sign up for a Channillo membership, your card will be charged the monthly fee immediately, and then once each month unless you cancel or change your membership status.

How do I cancel or change my membership?

You can change or cancel your membership by visiting the Memberships page and selecting 'Cancel Plan' under your current membership type. You can also request that your membership be changed or cancelled by sending an email to support@channillo.com.

Does Channillo offer refunds?

No refunds are given. However, if you are unsatisfied with your membership or a specific series for any reason, we'd love to hear your feedback. Customer satisfaction is one of our top priorities.

Do you sell gift codes for Channillo memberships?

Yes, you can purchase a gift code by visiting the Gift Subscriptions page.

How do I redeem a Channillo gift code?

You can redeem a Channillo gift code here: http://channillo.com/gift-subscriptions/redeem/. You must have a Channillo account and be logged in to redeem a gift code.

Can I purchase a gift code for myself instead of getting a monthly plan?

Yes. In fact, because we often offer gift codes at a discounted price, this can be great way to save money.

What is 'Channillo for Charity'?

'Channillo for Charity' is an option we give to writers that allows them to have any money their series earns be donated directly to a charity of their choice. Check out the Channillo for Charity page to learn more and/or to view a list of current 'Channillo for Charity' series.

For Writers:

Basic Info, Guidelines & Rules

Why should I consider publishing my work on Channillo?

Creating a Channillo series will give you the opportunity to publish your work on an exciting new platform, earn money or support a favorite charity, reach and grow a new audience of loyal readers, and be a part of Channillo's supportive writer community.

What are the basic rules for what is and is not allowed to be published on Channillo?

All work published on Channillo must:
1) Be the original work of the writer and legally owned by the writer
2) Be written in the English language
3) Not be available for free elsewhere
4) Not contain ads or promotional links
5) Not be erotica

Do I retain ownership of work that I publish on Channillo?

Yes. Writers retain ownership of any work published on Channillo.

How long can a series last?

As long as you want it to. A series time span can be indefinite (meaning you can keep releasing new work for as many months or years as you wish). In fact, having a long-running series can be a good way to gradually build up a significant number of loyal subscribers. Of course, a series can also be short term with a pre-determined end date if you wish.

How frequently will I need to publish new work?

That's up to you. When you apply for a series, you decide if you would like to publish new work daily, a few times a week, weekly, every other week, monthly, or quarterly. You can pre-schedule posts if desired.

Can I publish work that is also available on my blog?

No. Writers are not allowed to publish work that is currently available for free on another website. If you have work available on other websites that you'd like to publish on Channillo, you must first remove it from those other sites.

Can I release a series of book chapters for a book that I've already published?

Yes, as long as the book is not available for free and you own the rights to it.

Why can't I publish work in languages other than English?

We currently do not have the resources to run and monitor a multilingual site. However, we hope to be able to expand Channillo to other languages in the future.

Can I use a pseudonym or pen name?

Yes. However, you cannot impersonate someone else without their permission. Also, if you elect to receive payments we will need to know your real name for tax purposes, but a different name can be shown to readers.

Can my series contain adult content?

Yes, but please include a warning in your series description.

Will Channillo edit my series?

No, editing is the responsibility of the writer, and should be completed before the work is uploaded to the site.

Will Channillo provide a series cover image?

No, providing a custom series cover image is the responsibility of the writer. The cover image should be 330px x 460px in size and contain both the name and author of the series.

Are writers required to have a Channillo membership?

No, writers are not currently required to have a membership, although most writers do get one so that they can subscribe to other series.

Applying For A Series:

How do I apply for a series?

To apply for a Channillo series please complete & submit this application form.

Do I have to be a professional writer to apply for a series?

Nope. Although many of our writers do write professionally and/or have published work previously, no professional experience is required to submit an application. In fact, we hope at least a few talented aspiring writers will make their debut on Channillo.

Can I still apply for a series if I'm not a U.S. citizen?

Yes, we accept applications from writers all over the world.

Can I apply for more than one series?

Yes, but you must apply for each series separately. Please use the same email address so that we can link any new application(s) to your current account. Writers are allowed a maximum of five ongoing series.

Can I apply for a children's book series?

Although children's book writers are welcome to apply for a series, we do not currently plan on marketing to an audience younger than 13, so our platform may not be the best fit for your story.

How do I apply for a series rerun?

You can request a series rerun by sending an email to contact@channillo.com.

What if my series gets accepted but I can't work on it right away?

Please let us know so that we can set the status of your series to 'Postponed'. You have up to six months after a series gets accepted to start releasing work. After six months of inactivity, the series may be deleted, and you will have to reapply for that series if you still wish to run it.

Updating & Managing Your Series:

What are the cover image requirements?

Cover images should be 330px x 460px in size, contain the series name and author, and not be mostly white or have a white border.

What happens if I don't update my series as often as I promised?

You may receive an inquiry from the Channillo support team regarding the status of your series, and/or we may change the 'Updated' setting on your series to reflect something more appropriate. Also, it is likely that readers may unsubscribe. If six weeks pass without any new work being published, the status of your series will be changed to 'Inactive' or 'Completed' unless it is a 'Quarterly' series, or has already been marked as 'Completed'. Also, if a series has an 'Inactive' status for over six months it may be automatically cancelled and removed from the site.

Can I can cancel my series and have it removed from the site?

Yes, writers are allowed to cancel a series, and have their work removed from the site at any time. If you would like to have your series removed please contact us at support@channillo.com. After a series is removed, you will no longer receive payments, and forfeit the rights to any unpaid earnings your series may have accumulated. If your series has subscribers, we encourage you to first post the remaining chapters of the book (if applicable/available) in order to give your current subscribers an opportunity to finish the story before the series is removed.

My series is now complete and I will not be releasing any new material. Now what?

Please let us know when your series is complete, so that we can change the status from 'Ongoing' to 'Completed'. Here are the current options for a completed series:

1) You can leave the series on Channillo and allow new members to keep subscribing. This is the default option.
2) You can leave the series on Channillo but not allow any new members to subscribe. You can request that the series be removed when it no longer has any subscribers or after a certain period of time (i.e. 30 days). This option will give your current subscribers time to finish reading the series.
3) You can request that the series be removed from Channillo.
4) You can apply to rerun the series. In the case of a rerun, the completed series will still be available to current subscribers, but any new subscribers will have to subscribe to the rerun version. Not all requests for a rerun will be accepted.

Are there any word count minimums or maximums?

Nope. Word count is completely up to the writer.

Why is my first installment available for free?

Currently, the first chapter part/essay/poem/etc. that you post is available to all Channillo visitors as a free preview. No subscription is required to view it. After the first installment, readers will have to subscribe in order to continue reading beyond the first few sentences. If, for some reason, you do not wish for the beginning of your series to be free, please place an introductory post before it, and that will be the free preview instead.

Why are my chapters being split into parts?

Longer chapters are now automatically split into smaller parts. This it to make it easier for readers who may only want to read for short periods at a time to keep track of what they've completed. It's also to provide some consistency in maximum installment (or chapter part) length from series to series. The split points were designed so that most readers will be able to read an installment in five minutes or less.

I really hate that my chapters are being split into parts, is there a way to get around this?

Yes, once you submit a chapter, you can always edit the first part to contain the entire chapter (and to be as long as you want) and then delete the other parts. Chapters are being automatically split into parts for a reason (see above), so we don't necessarily recommend this, but ultimately we want Channillo authors to have control over how their chapters are displayed.

What does the 'Status' displayed for my series mean and how can I change it?

There are currently five different statuses given to series: Upcoming, Postponed, Ongoing, Inactive, and Completed.

All series are automatically given a status of 'Upcoming' when first accepted.
The status is changed to 'Postponed' if you inform us that you will not be starting your series right away or will be taking a break from it.
The status is changed to 'Ongoing' within 24 hours of the release date of your first post.
The status is changed to 'Inactive' if you go six or more weeks without releasing new content (with the exception of quarterly & completed series).
The status is changed to 'Completed' if you let us know (or we make the assumption) that your series is 'Completed'.

Statuses are updated by Channillo and cannot be changed by the authors. It may take up to 24 hours after you make a change to your series (i.e. add your first content, add content after being inactive) before your status is automatically updated by Channillo.

If you feel that the status of your series is inaccurate, please let us know via email (support@channillo.com) so that we change it.

When can readers subscribe to my series?

Readers can subscribe to your series any time after it is created.

Where can readers find my series on the site?

All series (regardless of current status) can be found via the Search page.

All 'Ongoing' and 'Completed' series are listed on the Series List page.

Select 'Ongoing' and 'Completed' series are featured on the Home page and/or in the Discover section.

If your series is a 'Channillo for Charity' series, it will also be featured on the Channillo for Charity page.

Why isn't my series showing up in the Discover section?

Only a limited number of series, selected by Channillo, are featured in the Discover section and/or on the Channillo home page. The featured series change frequently, so even if your series is not currently featured, it may be featured in the future, and vice versa.

What can I do to increase the chances that my series gets selected to be featured in the Discover section?

Make sure that your series has a great cover image that meets all of our requirements. Cover images should be 330px x 460px in size, contain the series name and author, and not be mostly white or have a white border.

Make sure that your series description, author bio, and series content do not contain any grammatical, spelling, typographical, or formatting errors.

Publish new content consistently and according to your chosen frequency (i.e. weekly, monthly). Inactive series will not be featured.

Get more subscribers and keep them. Series with 0 subscribers will not be featured. Series with a high unsubscription rate are unlikely to be featured. The more loyal subscribers that your series has the more likely it is to be featured.

What can I do to increase my chances of being a featured author?

Featured Authors are selected by Channillo and change frequently. You are more likely to be selected as a featured author if you link your series to your user profile, upload a profile image that shows your face, and have a detailed 'About' section. Also, you are more likely to be featured if you have a series that is popular, although we do try to feature a number of new (and less popular) authors as well. Finally, we prefer to feature authors that are fairly active on the site.

Writer Payments:

How much do writers get paid?

Channillo distributes 80% of total subscription revenue (after payment processing fees) to the writers. The amount of money each individual series earns is based on the number of Channillo members subscribed to that series. Writers not interested in receiving payments can elect to have the earnings for their series donated directly to a charity of their choice as part of our Channillo for Charity program.

How often do writers get paid?

Payments are sent monthly around the 15th of each month. There is a minimum payment threshold of $50. Unpaid earnings accumulate from month to month.

How are writers paid?

Channillo pays writers using Paypal. If you wish to be sent payments, you must have a Paypal account.

How do payments work if I have more than one series?

Payments are made per series (and not per author) and calculated independently of each other. The minimum payment threshold of $50 is also per series. You will receive separate payments for each series which means that you may receive more than one payment from Channillo in a single month.

Is Channillo a way for a writer to get rich quick?

Never say never, but that's not why we built it, and most Channillo writers will tell you that they don't do it for the money.

We do believe, however, that our payment/revenue sharing structure is more favorable to writers than many other platforms out there. Our per-subscriber based pay can be especially rewarding for writers who have or can grow a loyal fan base, and/or who work hard to promote their series.

Regardless of whether you end up earning enough to quit your day job, take a nice vacation, or just enough to pay for your coffee/tea addiction, we hope you find the opportunity to share your work with loyal readers rewarding in itself.

What if I'm not interested in earning money from my series?

Channillo offers the option to have the money you earn donated directly to a charity of your choice as part of our Channillo for Charity program. Payments are subject our minimum payment threshold of $50 and the charity must accept donations via Paypal.

Why do I have to submit tax information to receive payments from Channillo?

Payments to writers are made by Channillo, Inc. Because Channillo is a U.S. based company, we are required by the United States Internal Revenue Service to collect the necessary tax information.

Do I still need to submit tax information if I am not a resident of the United States?

Yes, because Channillo is a U.S. based company, we are required by the Internal Revenue Service to collect tax information from all writers who receive payments from Channillo including those who reside outside the United States. The information we need from you will depend on the country you reside in.

Do I need to submit tax information if my earnings are being donated directly to charity?

No, if you are electing to have your earnings donated to charity the only information we need from you is the name of the charity you'd like us to donate to.

What happens to a writer's unpaid earnings if a series is cancelled and/or removed from the site?

Any unpaid earnings will be forfeited by the writer upon the removal of a series, and the amount will be added to the next month's total subscription revenue and distributed to other writers. An exception to this policy is made for 'Channillo for Charity' series, in which case the unpaid earnings will be donated to the charity upon cancellation, even if the amount is below the threshold.