The Pros and Cons of Excessive Niceness

“Being too nice might not gain you enemies, but it will surely gain you users and abusers.”

Author unknown

“We’ve got a problem with our hiring policy and it’s going to bite us in the butt.”

This conversation sounded a lot more interesting than the one I’d been absent-mindedly overhearing: a young lady planning her wedding reception where the emcee would communicate with guests via text messaging. I had been waiting for a couple friends in my favourite coffee shop when the two gentlemen sat down in the booth behind me. Obviously, the hiring comment was a continuation of an existing conversation.  

“We have a lot of overly nice people working for us,” said the one, “and...

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