“We teach people how to treat us.”

– Phillip C. (Dr Phil) McGraw, American television personality, author and psychologist

“I’m not doing it,” she declared. “You can do it if you want, but I’m not doing it!”

I looked up from my work. Rick was talking to one of his staff members and judging by the response (and volume) it was not being well received. I was surprised. Rick is a pretty easy-going guy – gentle with critique and always generous with encouragement.

“The information on this form is incorrect,” he said to his young, female staffer.

“That’s what I was given,” the woman replied. “Blame the account manager.”

“I’ve had this same issue,” Ric...

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