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“Resentment is like drinking poison and waiting for the other person to die.”

– Carrie Fisher, American actor and author

“You don’t know!” said Rick. “You don’t know what they promised me!”

“That’s true,” I said. “And I don’t know what they denied you.”

“So save your empowerment speech for someone else!”

Rick was a pot of resentment boiling over. Anything I said to him was perceived as a slight – a judgment – an affirmation of his own ineptitude. I didn’t think Rick was inept. Not at all. Rick was quite a skilled shop manager. Sadly, he had been placed in a dysfunctional situation and despite his best efforts had been unable to set his division back on cour...

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