“The soul that is within me no man can degrade.”
– Fredrick Douglas, American social reformer, orator, writer and statesman

“So what’s the secret?”

I had been asking my colleague and friend, Ethel about the secret to her feisty, take-no-prisoners attitude. Quite simply, Ethel is not someone to be pushed around. It was one of many qualities I admired about her. She would always be the first to stand up when a perceived injustice was unfolding – the first to raise her hand and say, “No!” Getting to know Ethel had been a real eye-opener as I had long struggled with confrontation and conflict.

Ethel calls herself feisty. She’s a petite lady with flaming red hair, a quick wit and mischievous grin. Ethel claims to owe her feisty te...

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