“A policy is a temporary creed liable to be changed,

but while it holds good it has got to be pursued with apostolic zeal.”

– Mahatma Gandhi, political and spiritual leader
 

“You’ve really put me in an awkward position!”

I wasn’t sure how to respond to the statement. Pauline was manager of a competing advertising department and we were both vying for a yearly contract from the same client. We had apparently offered our client an option that her department was unwilling to consider.

“We have a strict policy,” she explained, “which you, obviously, do not!”

I asked Pauline to enlighten me. As she laid out her department’s policy, something clicked in the back of my mind. It then occurred to me that th...

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