“The worst-tempered people I’ve ever met were the people who knew they were wrong.”

– Wilson Mizner, American screenwriter

“I don’t understand why this didn’t happen,” she said. “I was very specific about my expectations.” She stood there with hands on her hips awaiting my response. I could see heads popping up in surrounding cubicles. It seemed they too were awaiting my response.

“Well,” I said. “We’ve been short staffed all week and ….”

“You’re always short staffed,” she spat. “I’m not buying that any longer!”

“We have three people off this week,” I explained. “Things take longer.”

“Just make it happen!” she said then huffed away – fis...

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