My name is Chester,
As you probably inferred from the New Hampshire address, I work for Keepsake. I realize this letter might be imparting a somewhat irregular connotation; a personal reply from a stranger’s residence, but management’s policy pertaining mail mandates employee payable hours are only allocated toward pertinent business if requests cannot be directly resolved or lead to immediate sales; catalog sales, basically. As a result, the extent to which I’m able to help from work is quite limited, I’m sorry to say. However...
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